Levno “Skim Milk” App

An app for milk suppliers to monitor their milk

Levno allows customers to have peace of mind by allowing them to monitor their milk wherever they are. Users can login to their dashboard and see their milk temperature, stirrer activity, volume and recent wash activity. If something goes wrong - Levno will let them know so they can stay in control and keep things cool.

After doing some analysis on the original milk interface by watching what customers do, a few interviews and watching recordings of customers through Hotjar I helped identify some key problem areas with it.

• It’s hard for a customer to know when something has gone wrong. For example with the current interface - it always shows as orange as a "warning” when the stirrer is off - however if there is no milk in the vat that’s absolutely fine.

• The numbers on the dashboard are small and hard to read when you’re out and about on farm. Farmers had mentioned other apps that had simple lists of numbers larger on the page.

• The design isn’t responsive so users have to sideways scroll and there is no indication that they need to

• The vat temperature and stirrer are sited as being some of the most important data points to our customer, yet because the design isn’t responsive they are obstructed from immediate view on mobile.

• Levno sends in data every 10 minutes so you don’t know how current your dashboard is. Levno administrators noted that customers aren’t shown when the data last came in and quite a few queries they’d have were around this issue.

After identifying these issues and gathering together a requirements document. I put together a flow chart of how I expected a user to navigate through the app.

From there I created several wireframes based on some of the other apps users had sited. I tried several variations putting in images of the customers vats to keep it personalised, trying out simple meters and charts. After reviewing these designs - we decided that the vats weren’t necessary as our analysis showed that the majority of customers (80%) had single vats so they would know what vat they were looking at. I showed these designs to the team through an Invision prototype and we decided on a concept with simple numbers to create a UI on top of.

From there I created a light UI as often our customers are outdoors and dark interfaces can be harder to read. I looked at solving one of the problems with it being hard to know what’s gone wrong by changing the colour of the tile to show when something was out of the ordinary like their milk is too warm or their stirrer is off. I edited the prototype so I could show these designs through Invision. When I tested these with clients, they found it so simple to see when something was wrong and said it was a huge improvement on the previous interface as it was much easier to read.